Privacy Policy
NOVI s. r. o.
Zámocká 3
Bratislava 81101
Slovakia
Company ID: 57132208
Email: support@novilab.eu
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.
1. Data Controller
The data controller responsible for processing your personal data is:
- NOVI s. r. o., Zámocká 3, Bratislava 81101, Slovakia.
2. Personal Data We Collect
We may collect the following personal data:
- When placing an order: name, surname, billing and delivery address, e-mail, telephone number, invoicing details.
- When subscribing to our newsletter: e-mail address.
- When contacting customer support: communication data (email, phone, messages).
3. Purposes of Processing
We process your personal data for the following purposes:
- To process and deliver your orders.
- To issue invoices and comply with accounting and tax obligations.
- To send newsletters and marketing communication (based on your consent).
- To improve website functionality and security (legitimate interest).
- To perform website analytics and marketing activities (with your consent).
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Performance of a contract (order fulfillment).
- Compliance with legal obligations (accounting, invoicing).
- Consent (newsletter, cookies, marketing).
- Legitimate interest (website security, analytics).
5. Data Sharing with Third Parties
We may share your personal data with the following categories of recipients:
- Payment service providers (for secure transaction processing).
- Courier and delivery companies (for order delivery).
- Marketing and analytics providers (e.g., Google Analytics, Facebook Pixel, Google Ads).
Your personal data will not be transferred outside the EU/EEA unless adequate safeguards are in place.
6. Data Retention
- Order and invoicing data: retained for 10 years in accordance with legal requirements.
- Marketing and newsletter data: retained until you withdraw your consent or unsubscribe.
7. Your Rights
You have the following rights under GDPR:
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure (“right to be forgotten”).
- Right to restriction of processing.
- Right to object to processing.
- Right to data portability.
- Right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR).
To exercise your rights, contact us via the contact form on our website or directly via email: support@novilab.eu.
Cookie Policy
Our website uses cookies to ensure proper functionality, improve user experience, and analyze website traffic.
1. Types of Cookies We Use
- Essential cookies – required for website functionality (e.g., shopping cart, login, security).
- Analytical cookies – help us understand website usage (e.g., Google Analytics).
- Marketing cookies – used for advertising and remarketing (e.g., Facebook Pixel, Google Ads).
2. Cookie Management
- First-party cookies are set directly by our website.
- Third-party cookies are set by external providers such as Google and Facebook.
Cookies may be stored for a session (deleted when you close your browser) or for a longer period (days, months, or years, depending on the type).
3. How to Control Cookies
You can manage your cookie preferences in the following ways:
- Via our cookie consent banner, where you can accept or reject non-essential cookies.
- Through your browser settings, where you can disable or delete cookies.
Please note that disabling essential cookies may affect the functionality of our website.
Effective Date: October 1, 2025
